不完全契约视角下物业管理服务外包决策的经济学分析
Journal: Economics DOI: 10.12238/ej.v8i9.2912
Abstract
研究发现,契约环境、资产专用性和服务可验证性是决定物业管理服务外包决策的三大要因,每改善1个单位的契约环境,会导致外包比例提高15.6个百分点,资产专用性每提高1个百分点,外包倾向会抑制0.089个百分点,服务可验证性每提高1个百分点,可缓解信息不对称所导致的效率损失0.003个百分点；数据包络分析结果显示,采用混合型外包模式的物业管理企业平均技术效率为0.82,明显高于完全自营模式下的0.74和完全外包模式下的0.76。研究发现表明,在契约不完全的现实约束下,物业管理企业通过灵活的组织边界安排,实现了交易成本与生产成本的有效权衡,为物业管理行业的组织创新和政策制定提供了思路。
Keywords
物业管理；服务外包；不完全契约理论；资源配置效率
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