Review on Emotional Labour—a Case Study of the President Club Scandal
Journal: Modern Economics & Management Forum DOI: 10.32629/memf.v1i2.165
Abstract
The research of emotional labour had started 20 years ago, and the existing literature is the research mostly cover on the influence factors of emotional labour from the micro level. This study is based on a specific case of the President Club scandal, by using the concepts of emotional labour, the author discusses the relationship between personal factors and emotional labour. In addition, the reasons which result in the scandal in a charity fund-raise party has been illustrated with examples and issues from the case.
Keywords
emotional labour, emotional intelligence, case study
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[10] Lockenhoff C E, Carstensen L. Socioemotional Selectivity Theory, Aging, and Health: The Increasingly Delicate Balance Between Regulating Emotions and Making Tough Choices. Journal of Personality. 2004; 72 (6): 395-424.
[2] Adelmann B. (1989) Emotional Labour and Employee Well-being. MA: Unpublished Doctoral Dissertation, University of Michigan, Ann Arbor.
[3] Morris J A, Feldman D C. The Dimensions, Antecedents, and Consequences of Emotional Labour. Academy of Management Journal. 1996; 21 (1): 989-1010.
[4] Grandey A. Emotion Regulation in the Workplace: a New Way to Conceptualize Emotional Labour. Journal of Occupational Health Psychology. 2000; 5 (1): 95-110.
[5] Zapf D, Melanie H. On the Positive and Negative Effects on Emotion Work in Organizations. European Journal of Work and Organizational Psychology. 2006; 15 (1): 149-178
[6] Giardin A, Frese M. Reducing the Negative Effects of emotion work in service occupations: Emotional Competence as a psychological resource. Journal of Occupational Health Psychology. 2006; 1 (1): 63-75.
[7] Mayer J D, Caruso D R, Salovey P. Selecting a Measure of Emotional Intelligence: the Case for Ability Scales. San Francisco: Jossey-Bass; 2000.
[8] Johnson H A M. (2004) The Story Behind Service with a Smile: the Effects on Emotional Labour on Job Satisfaction, Emotional Exhaustion, and Affective Well-being. Graduate Theses and Dissertations, University of South Florida, Tampa.
[9] Gross J J, Cartensen L L, Tsai J, et al. Emotion and Aging: Experience, Expression, and Control. Psychology and Aging. 1997; 12 (4): 590-598.
[10] Lockenhoff C E, Carstensen L. Socioemotional Selectivity Theory, Aging, and Health: The Increasingly Delicate Balance Between Regulating Emotions and Making Tough Choices. Journal of Personality. 2004; 72 (6): 395-424.
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